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+86-131-7302-8960 service@emitlaser.com

Orders

What are the main products of your company?

Emitlaser mainly sell laser cutter, laser engraver, laser marker, and their accessories. Among them, 1060 laser engraver and laser marking machines are our best-selling products.

What do these numbers in front of the product name mean?

These numbers represent the size of the working area of the machine, such as 1060 of the 1060 laser engraving machine means that the working area of this machine is 1*0.6 meters, 1325 of the 1325 laser cutting machine means that the working area of this machine is 1.3*2.5 meters, and the 4060 of the laser engraving machine means that the working area of this machine is 0.4*0.6 meters.

Do you sell accessories for laser machines?

Yes. We also sell any accessories for machines, such as laser tubes and laser power supplies.

Do you have customizing service for laser machines?

Yes.As a professional factory, we can make the machine of the corresponding size according to the working width required by the customer, or the customer gives the required specifications or accessories, and we can customize the machine for the customer.

Payment

How to buy a laser machine?

If you have machines want to buy, you can contact us directly.

First, you should decide whether to cut, engrave or mark the material. Second, whether the material being cut is metallic or non-metallic. Finally, what is the area of the material being cut? In this way, we can recommend the right machine for you according to your needs.

After the order is generated and we sign the contract, the customers can pay for them.

How to pay for a laser machine?

You can pay directly to the US Dollar Account, or use Western Union Settlement.

Can I get a discount if I buy more?

Yes, of course. We are looking for more distributors.

Shipping

Do you guarantee the safe delivery of machines?

Yes. If machines are damaged during transportation, the company and the logistics company shall solve it through consultation.

How to ship machines?

All machines are shipped by sea or land carriage. If you are located in a landlocked country, these machines need to be shipped to the port for customs clearance and then shipped by car.
Regarding transportation, we have three forms:

  • The company transports the goods to Qingdao Port, after which the customer will resolve the matter;
  • The company will transport the goods to the receiving port requested by the customer, and then the customer will resolve the matter;
  • All transportation work is solved by our company, providing home delivery service.

How much is the shipping fees?

The customer needs to provide the exact location of the port of receiving goods, and then we contact the logistics company to quote the freight to the customer. We provide free shipping to Qingdao Port.

Customer Service

Is a laser machine hard to operate for a beginner?

No. Because we provide free training for laser machines until the beginner can master the method of machine operation.

Do you provide training for laser machines?

Yes. We provide free training for laser machines.

Do you have a warranty for a laser machine?

Yes. In addition to the lens without warranty, the laser tube and other consumables are guaranteed for one year, and the machine and the other accessories are guaranteed for two years.

The list of questions is always growing, so you can always return to get the latest information. Please contact us if you have a question we have not answered.

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